REFUND AND RETURNS POLICY

Nebelem LLC is committed to providing customers with a great shopping experience. If you are not satisfied with the goods you receive, please apply for a refund or return according to the following policy:

1. 30-Day Refund Policy

We offer a 30-day refund policy.

You can contact us to request a refund within 30 calendar days of receiving the goods.

Refund requests made after 30 days may not be accepted unless otherwise required by applicable law.

2. Return Conditions

To apply for a return, please ensure that:

You submit your refund or return request within 30 days of receiving the goods;

The goods are in their original condition;

The goods have not been visibly used, washed, damaged, or altered;

The goods and their original packaging and accessories are kept as intact as possible.

For cases of manufacturing defects or receiving the wrong goods, please contact us promptly and provide order information and photos of the goods for our review.

3. One-Time Sale

Unless the product is defective or otherwise required by applicable law, all products are for one-time sale.

For returns or refunds due to personal preference, incorrect size selection, incorrect color selection, or other non-product quality issues, we will process them according to the specific circumstances and this policy.

4. Refund Request

To request a refund, please send an email to:

support@nebelem.shop

We recommend providing the following in the email:

Order number;

Purchaser’s name;

Contact information;

Reason for refund;

Product photos.

After receiving your request, we will review the relevant information and inform you of the subsequent processing method via email.

5. Refund Method and Arrival Time

Refunds are usually returned to the original payment method.

The actual arrival time of the refund may vary depending on the processing speed of your bank, credit card company, or other payment service provider.

If you have already received your refund after we have processed it, please contact your bank or payment service provider first. If the problem persists, please contact us.

6. Defective or Incorrect Goods

If the goods you received are defective or do not match your order, please contact us as soon as possible.

Please provide your order number and relevant photos. We will assist you with the process based on the specific circumstances, including refunds, returns, or other applicable solutions.

7. Return Shipping Costs

If the return is due to defective goods, receiving the wrong item, or other issues caused by Nebelem LLC, we will handle the relevant return shipping costs according to the specific circumstances.

If the return is due to the customer’s personal reasons, the relevant return shipping costs may be borne by the customer.

8. Contact Us

If you have any questions about our refund or return policy, please contact us:

Email: support@nebelem.shop

Email: jasmyn@nebelem.shop

Phone: 623-324-0322

Address: 2417 E CALLE JOYA DE VENTURA, TUCSON, AZ 85706-5071