SHIPPING INFORMATION

Nebelem LLC provides shipping services within the United States. This page describes our shipping area, shipping methods, estimated delivery time, and related precautions.

1. Shipping Area

Currently, Nebelem LLC only supports shipping within the United States.

We do not currently offer shipping services outside the United States. Specific shipping areas may vary depending on the actual coverage of the logistics provider.

2. Shipping Companies

Depending on the order items, delivery address, and actual circumstances, we may use the following third-party logistics providers for delivery:

USPS (United States Postal Service)

UPS

FedEx

We will select the appropriate shipping method based on the order details. The actual carrier may vary depending on the items, delivery address, and logistics arrangements.

3. Delivery Time

Orders are typically processed and shipped within 1–3 business days after payment confirmation.

After shipment, the estimated transit time is typically:

Standard Delivery: 3–7 business days

Overall Estimated Delivery Time: Approximately 4–10 business days

The above times are estimates only and are not guaranteed delivery times. Actual delivery time may be affected by factors such as holidays, weather, peak shipping periods, delivery address, and carrier operational status.

4. Order Tracking

After your order is shipped, we will usually provide you with tracking information. You can check the package’s status on the relevant carrier’s official website.

If you haven’t seen any tracking updates after receiving your shipping notification, please contact our customer service team, and we will assist you in checking your order status.

5. Delivery Delays

While we strive to ensure timely order shipment, unforeseen delays may occur during the logistics process, including severe weather, natural disasters, peak shipping periods, carrier operational issues, or other uncontrollable factors.

For delivery delays caused by third-party carriers or force majeure, we cannot guarantee a specific delivery date, but we will assist you in checking your package status within reasonable limits.

6. Shipping Address

Please ensure that the recipient’s name, address, city, state, and ZIP Code you enter are accurate when placing your order.

If you need to change the shipping address after the order has been shipped, it may not be possible to do so. Returns, reshipments, or other additional costs resulting from incorrect or incomplete addresses provided by the customer may be borne by the customer.

7. Lost or Damaged Packages

If you receive a package that is visibly damaged, we recommend that you contact us as soon as possible after receiving it, providing your order information and relevant photos so that we can assist you in handling the situation.

If the tracking information shows that the package has been delivered, but you have not actually received it, please contact us promptly. We will assist you in verifying the delivery status with the carrier.

8. Contact Us

If you have any questions about delivery, tracking, or order status, please contact us:

Email: support@nebelem.shop

Email: jasmyn@nebelem.shop

Phone: 623-324-0322

Address: 2417 E CALLE JOYA DE VENTURA, TUCSON, AZ 85706-5071