FREQUENTLY ASKED QUESTIONS

1. Which areas do you ship to?

Currently, Nebelem LLC only supports shipping within the United States and does not offer shipping outside the US.

2. How long does it take for my order to ship?

After successful payment, we typically process and ship your order within 1–3 business days.

3. Which shipping companies do you use?

We may use third-party logistics providers such as USPS, UPS, or FedEx, depending on the order and shipping address.

4. How long do I expect to receive my goods?

Standard shipping typically takes 3–7 business days. The overall estimated time from order processing to final delivery is approximately 4–10 business days.

Actual delivery time may be affected by factors such as weather, holidays, peak shipping seasons, and carrier operations.

5. Can I track my order?

Yes. We usually provide tracking information after your order is shipped. You can use the tracking number to check the package status in the corresponding shipping company’s system.

6. Can I request a refund?

Yes. Nebelem LLC offers a 30-day money-back policy.

You can contact us to request a refund within 30 calendar days of receiving the goods. Please refer to our “Refund and Return Policy” for specific refund eligibility and processing methods.

7. Can all items be returned?

All products are sold as single items.

If the product is defective or the wrong item was received, we will assist in handling the matter on a case-by-case basis. For non-product quality issues such as personal preference, incorrect size selection, or incorrect color selection, whether returns are accepted will be determined according to the Refund and Return Policy and applicable laws.

8. What if the product is defective?

If the product you received is defective, please contact us as soon as possible and provide your order number, product photos, and relevant descriptions.

We will review your application and provide an applicable solution based on the specific circumstances.

9. Is payment secure?

Secure.

All transactions are processed through a secure, PCI-DSS compliant third-party payment gateway.

Nebelem LLC does not store complete credit card numbers or CVV security codes on its own servers. 10. Will you sell my personal information?

No.

We will not sell your personal information. We only share relevant information with necessary third-party service providers, such as payment service providers and logistics service providers, to the extent necessary to fulfill orders and provide website services.

11. Can I request to view or delete my personal data?

You may have the right to request access to or deletion of your personal data in our possession, depending on applicable privacy laws in your state.

To submit a data request, please email support@nebelem.shop.

12. How do I contact customer service?

You can contact us through the following methods:

Email: support@nebelem.shop

Email: jasmyn@nebelem.shop

Phone: 623-324-0322

Address: 2417 E CALLE JOYA DE VENTURA, TUCSON, AZ 85706-5071

We will do our best to respond to your inquiries promptly.